As a business owner, your time is too valuable to be spent tangled in day-to-day operations. That’s where I come in. As a systems and operations manager, I specialize in creating order out of chaos—streamlining your processes, improving efficiency, and freeing you to focus on the big-picture goals that drive your business forward. From automating workflows to managing team communication and ensuring every detail runs smoothly, I’ll help transform your business into a well-oiled machine that supports your growth instead of holding it back.
With expertise in project management, online systems, and a passion for helping entrepreneurs succeed, I tailor solutions to fit your unique needs. Together, we’ll eliminate inefficiencies, save hours of time, and build a scalable foundation for your business.
01. Operations Audit & Workflow Mapping
Get clarity before you make changes.
Before you start fixing what’s broken, you need to see what’s really happening inside your business.
In this audit, I analyze your workflows, communication systems, and project handoffs to uncover bottlenecks, redundancies, and inefficiencies that are costing you time and money.
You’ll walk away with a visual process map that shows exactly how work moves through your business — and a 90-day action plan that prioritizes what to simplify, automate, or delegate next.
Perfect for: Small business owners who feel overwhelmed or unsure where their time and energy are going.
Deliverables:
Workflow and systems audit
Visual process map (ClickUp, Lucidchart, or Miro)
90-day action plan with priorities and quick wins
60-minute review call
Timeline: 2 weeks
Investment: Starting at $997
02. System Setup & SOP Creation
Build systems that support your goals — not slow you down.
You can’t scale on sticky notes and chaos. I’ll implement your project management platform (Asana, ClickUp, or Trello) and create simple, repeatable systems that keep your team aligned and accountable.
Together, we’ll replace the stress of “who’s doing what” with clear processes that free you to focus on growth.
Deliverables:
Setup of project management tool customized for your business
Creation of 5–10 Standard Operating Procedures (SOPs)
Integration of automation tools (Zapier, email workflows, etc.)
Recorded walkthrough and training session for your team
Timeline: 4–6 weeks
Investment: Starting at $1,800
03. Project Launch Management
Turn your ideas into impact — without the overwhelm.
Whether you’re launching a new service, course, or product, I handle the details so you can stay focused on your clients and vision.
From planning to delivery, I manage the timelines, tasks, and communication that make launches run smoothly — coordinating your team, tech, and marketing assets so everything hits on time and within budget.
Deliverables:
Complete project plan and timeline
Team and task management via ClickUp or Asana
Weekly progress reports
Communication oversight across departments
Launch week coordination and post-launch debrief
Timeline: 6–8 weeks
Investment: Starting at $2,500 per project
04. Hiring & Onboarding Process Support
Hire smarter. Onboard faster. Build stronger teams.
Your team can only be as strong as your systems. I’ll design your entire hiring and onboarding experience — so you can attract the right candidates, evaluate them efficiently, and train them with ease.
No more scrambling for interview questions or onboarding checklists. Your new hires will know exactly what success looks like from day one.
Deliverables:
Job description templates and hiring workflow setup
Interview scorecards and candidate tracking system
Onboarding plan with 30-60-90 day milestones
Employee handbook and training checklist templates
Timeline: 3–4 weeks
Investment: Starting at $1,200
PROCESS OF WORKING TOGETHER
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Step 1: Discover & Diagnose
We start with a deep-dive discovery call to understand your business — what’s working, what’s not, and where you feel stuck. Through an operational audit, I identify bottlenecks, map out your workflows, and uncover hidden inefficiencies that are holding you back.
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Step 2: Design & Implement Systems
Next, we create tailored systems that bring order and accountability to your operations. Together, we’ll build clear processes, project management structures, and team workflows that make your daily operations run smoothly.
Goal: Replace chaos with clarity through systems that fit your unique business. -
Step 3: Optimize & Sustain
Once your new systems are in place, I provide ongoing support to ensure they continue to work as your business grows. We’ll refine processes, train your team, and track results to make sure your operations stay efficient and sustainable long term.
Goal: Keep your business running like a well-oiled machine — structured, efficient, and built to last.
I’m a Christ follower, wife, and mother of three amazing children. The journey that led me to establish Erica Johnson Co. was born out of purpose and a lifelong calling to build, organize, and serve. My entrepreneurial spark was lit early—shaped by watching my grandfather, a business owner who believed that strong systems and a strong work ethic could transform lives and communities.
Over the years, I discovered how much I love bringing order to vision—turning big goals into clear, actionable plans. In every business I’ve worked with, I’ve seen the same struggle: passionate leaders weighed down by disorganized systems, scattered teams, and stalled projects. They had the heart but lacked the structure to match their mission.
That’s where I come in. I help small businesses, nonprofits, and healthcare practices create clarity through project management, streamlined operations, efficient systems, and strong team structures. My mission is simple—to help leaders spend less time managing chaos and more time fulfilling their purpose.
Once you submit the booking inquiry form, I'll reach out to you to schedule a call. This will give us the chance to have a conversation, answer any questions you might have, and start working together. I'm excited to connect with you and begin our collaboration!
