As a business owner, your time is too valuable to be spent tangled in day-to-day operations. That’s where I come in. As a systems and operations manager, I specialize in creating order out of chaos—streamlining your processes, improving efficiency, and freeing you to focus on the big-picture goals that drive your business forward. From automating workflows to managing team communication and ensuring every detail runs smoothly, I’ll help transform your business into a well-oiled machine that supports your growth instead of holding it back.
With expertise in project management, online systems, and a passion for helping entrepreneurs succeed, I tailor solutions to fit your unique needs. Together, we’ll eliminate inefficiencies, save hours of time, and build a scalable foundation for your business.
Our Services
No two months in business are the same. One month, you might need help launching a course; the next, you need me to lead a team through a big product launch.
I offer Hourly Management Retainers. You choose the capacity that fits your current growth stage, and we use those hours however your business needs them most, whether that’s project management, tech systems, or leading your team.
20 hours/month — $2,000
40 hours/month — $4,000
60 hours/month — $6,000
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Conduct a risk analysis for an upcoming project
Create and maintain project timelines
Develop and project plan the launch of lead magnets
Host a kick-off call for a project and get everyone on board
Manage and keep track of a content calendar
Manage and project plan the launch of an evergreen funnel
Manage the project budget
Onboard & Offboard clients for an agency
Project plan and launch a membership or online course platform
Project plan and launch a podcast
Set up an email management / newsletter software
Set up and manage a project management tool
Set up an onboarding workflow and automation for new clients
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Auditing and optimizing existing business processes and tools
Create a client onboarding system
Create SOPs for a business
Implement a customer support ticketing & tracking system
Implement a system for managing an inbox and incoming emails
Implement a testimonial tracking system
Report on business metrics and KPIs monthly
Set up and maintain a CRM
Set up hiring systems
Set up of a process for creating SOPs
Set up of automations where possible
Set up system for lead generation
Track and deliver weekly/monthly reports
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Conduct 1:1 quarterly performance reviews with team
Create a communication plan for the internal team
Create a team brief for incoming new hires to review company policies & culture
Delegate strategy and project plans to remote teams
Develop a training system for new team members
Develop an onboarding and offboarding system
Develop system for payroll & internal team invoicing
Handle approvals and feedback needed on projects for team members
Host 1:1 weekly calls with each key team member to check in
Interview potential new team members and shortlist for the client
Manage the day-to-day of a remote team
Set up a job description & hiring form for recruitment
PROCESS OF WORKING TOGETHER
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Step 1: Discover & Diagnose
We start with a deep-dive discovery call to understand your business — what’s working, what’s not, and where you feel stuck. Through an operational audit, I identify bottlenecks, map out your workflows, and uncover hidden inefficiencies that are holding you back.
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Step 2: Design & Implement Systems
Next, we create tailored systems that bring order and accountability to your operations. Together, we’ll build clear processes, project management structures, and team workflows that make your daily operations run smoothly.
Goal: Replace chaos with clarity through systems that fit your unique business. -
Step 3: Optimize & Sustain
Once your new systems are in place, I provide ongoing support to ensure they continue to work as your business grows. We’ll refine processes, train your team, and track results to make sure your operations stay efficient and sustainable long term.
Goal: Keep your business running like a well-oiled machine — structured, efficient, and built to last.
Packages
$2,000
Bronze Subscription
Stop managing the mess and start leading the growth. I’ll handle your systems, team, and every launch detail.
20 hours/month
$4,000
Silver Subscription
Stop being the "human glue." I’ll automate your backend and build systems that let your business scale itself.
40 hours/month
Top Pick
$6,000
Platinum Subscription
Stop being the middleman for every question. I’ll lead your team and manage your people while you scale
60 hours/month
Once you submit the booking inquiry form, I'll reach out to you to schedule a call. This will give us the chance to have a conversation, answer any questions you might have, and start working together. I'm excited to connect with you and begin our collaboration!
I’m a Christ follower, wife, and mother of three amazing children. The journey that led me to establish Erica Johnson Co. was born out of purpose and a lifelong calling to build, organize, and serve. My entrepreneurial spark was lit early—shaped by watching my grandfather, a business owner who believed that strong systems and a strong work ethic could transform lives and communities.
Over the years, I discovered how much I love bringing order to vision—turning big goals into clear, actionable plans. In every business I’ve worked with, I’ve seen the same struggle: passionate leaders weighed down by disorganized systems, scattered teams, and stalled projects. They had the heart but lacked the structure to match their mission.
That’s where I come in. I help small businesses, nonprofits, and healthcare practices create clarity through project management, streamlined operations, efficient systems, and strong team structures. My mission is simple—to help leaders spend less time managing chaos and more time fulfilling their purpose.
